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DocMap Privacy Policy

Effective Date: 12/12/2024

Your Privacy as a Valued Patient

At DocMap, safeguarding your personal information and maintaining confidentiality is fundamental to the trust we build with you. Protecting your privacy ensures the seamless, high-quality experience we aim to provide when connecting you with healthcare providers.

Our Commitment to Your Privacy

Trust

As a valued patient on DocMap, you have the right to understand how your personal information is collected, used, and protected. This privacy policy details our practices, ensuring transparency and peace of mind.

Protect

We use industry-leading technology to secure your data, treating your personal information with the same care we would our own. Whether you're booking routine care or specialized treatment, your data is protected at every step.

Share

Your healthcare journey may involve multiple trusted providers. We only share your information with partners who uphold the highest confidentiality and security standards, ensuring you receive the best possible care.

Keep Up to Date

Accurate information allows us to deliver the best service. Please inform us of changes to your personal details so we can continue to meet your healthcare needs.

Help

Have questions or concerns? Reach out to us via the Contact Us button or email our Data Protection Officer (DPO) at lavrans.bjerkestrand@docmap.co.uk.

What Personal Information We Collect

1. Personal Contact DetailsWhat We Use:

Your name, title, address, telephone number, and email address.Why We Use It:

To identify you accurately in our system and facilitate communication with healthcare providers.
To confirm appointments, send reminders, and provide updates.
To match you with providers based on location.

Lawful Basis:

Contractual Necessity (Article 6(1)(b)): Essential for booking appointments and managing your account.
Legitimate Interests (Article 6(1)(f)): Supports platform functionality and ensures efficient service delivery.
Consent (Article 6(1)(a)): Required for newsletters or promotional content.

2. Age and Gender DetailsWhat We Use:

Your date of birth and gender.

Why We Use It:

To verify your identity and recommend age- or gender-specific care.
To match you with the most suitable providers and services.

Lawful Basis:

Contractual Necessity: Ensures tailored healthcare recommendations.
Legitimate Interests: Improves service accuracy while respecting privacy rights.

3. Username DetailsWhat We Use:

Your chosen username.

Why We Use It:

To securely manage your account.
To provide personalized access to your appointments and profile.

Lawful Basis:

Contractual Necessity: Required for account creation and platform access.
Legitimate Interests: Ensures secure and efficient platform functionality.

Sources of Personal Information

We collect personal information directly from you through:

Account creation and profile updates.
Appointment bookings.
Contact with customer support.
Interactions with the platform, such as filling out forms or updating preferences.

How We Use Your Personal Information

Account Management: To provide access to your profile and booking features.

Appointment Booking: To confirm and manage your bookings.
Communication: To send reminders, updates, and confirmations.
Service Improvement: To analyze platform usage and enhance features.
Marketing (if consented): To send newsletters or relevant offers.

Sharing Your Personal Information

We share your information only when necessary:

Healthcare Providers: To manage appointments and facilitate care.
Service Providers: Trusted partners assisting with platform operations (e.g., IT support).
Legal Obligations: When required by law or in response to legal processes.

Data Protection and Security

We implement robust security measures to prevent unauthorized access, loss, or misuse of your personal information. Access is limited to authorized personnel and partners who are bound by strict confidentiality agreements.

In the event of a suspected data breach, we will notify you and any applicable regulators as required by law.

Retention of Your Personal Information

We retain your data only for as long as necessary to fulfill its purpose or comply with legal obligations. Once no longer needed, your data is securely deleted or anonymized.

Your Rights Over Your Personal Information

You have the right to:

Be informed about how your data is used.
Access and request copies of your data.
Correct inaccurate or incomplete information.
Request deletion of your data (where applicable).
Restrict or object to processing of your data.
Transfer your data to another service provider.

To exercise your rights, contact our DPO at lavrans.bjerkestrand@docmap.co.uk.

Automated Decision-Making and Profiling

Some decisions, such as provider recommendations, may be automated to enhance your experience. You have the right to:

Request human review of automated decisions.
Contest automated outcomes.

Contacting Our Data Protection Officer (DPO)

For questions or concerns, email our DPO at lavrans.bjerkestrand@docmap.co.uk. You may also lodge complaints with the UK’s Information Commissioner’s Office (ICO).

Changes to This Privacy Policy

We may update this policy periodically. Significant changes will be communicated through email or platform notifications.

Change Log:

12/12/2024 Initial Policy Published.